Amazon 品牌糾紛 Brand Infringement

這篇我們將詳述:

  1. 侵權的申述方法和管道
  2. 品牌侵權的樣本信
  3. 聯絡亞馬遜賣家的方法

1.侵權的申述方法和管道

移除仿冒品和未授權販賣賣家的步驟

  • 購買測試
  • 聯絡賣家
  • 向Amazon 提起申訴
  • 聯絡 Amazon Seller Support

 

購買測試

如果你是要舉報仿冒品,亞馬遜會要求你先購買你認為是仿冒品的產品進行仿冒測試,

這部份我們可以先做  (反正蒐證完之後可以再退貨)

請確保在蒐證的過程中:

  • 有照下仿冒品的相片
  • 清楚的用圖文詳述仿冒品和正牌產品的不同
  • 詳細記錄下仿冒品的未授權包裝和其他證物

 

聯絡賣家

聯絡仿冒品的賣家,通知他們販售此產品是不當的行為。

注意: 聯絡仿冒品賣家時要有禮貌、不需威脅或不實指控,只需提出你所知道的。

在測試購買之前不要連絡賣家,避免打草驚蛇而不寄樣品給你

向Amazon 提起申訴

你可以向Amazon 提出任何關於商標或品牌的申訴 

(Claim Copyright Infringement)

申報侵權

(Report Infringement)

記得附上所有相關的資料,尤其是產品購買測試的資料。

資料越詳細越有機會勝訴。

 

聯絡 Amazon Seller Support

雖然 Amazon support 沒有辦法每次都幫你,但他可以加速處理速度。

開啟個 Seller Support case,並且提供所有關於事件的資料。

如果你對回覆不滿意,可以請求更上層的上司來詳細看過一遍。

 

 

2. 品牌侵權的樣本信

Hello XXX,

We noticed that you are not an authorized online retailer for XXXXXXXX brand products and you have listed this particular item, ASIN XXXXXXXX, which is sold exclusively by My Amazon Store.

As you may be aware, the unauthorized selling of XXXXXXXX brand products is an illegal action that seriously infringes Trademark Laws of the United States. As the Trademark owner, we did not sell you, nor authorize you to sell any XXXXXXXXXX branded products. While doing so you are violating USPTO laws and Amazon's policy against IP infringement.

We kindly request that you follow our instructions:
a) Remove your offers for ASIN XXXXXX from all product pages on amazon.com within 24 hours, and do not use these, or other XXXXXXXX brand list items on product pages in the future.
b) Send us confirmation after you have removed the previously stated products and listings.

If you don’t comply with these demands, we'll have no choice but to file an official claim with the amazon.com Seller Performance Department, which will seriously impact your Amazon performance metrics. We will also take legal actions against you and your company for Trademark Infringement on our products.

If you have any questions, feel free to give us a call at (XXX) XXX-XXXX

Sincerely,

John Doe
My Amazon Store

 

 

聯絡亞馬遜賣家的方法 (如果沒有購買對方的產品的話)

首先點選賣家 (Sold by ...)

3

在賣家資料點選 "Ask a question"

4

An item for Sale -> 如果和商品不相關的 (Other Question) -> Write Message

5

這樣就可以透過站內信連絡到賣家

6

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